I made a mistake and need to cancel my order. What do I do?
Call the store as soon as possible 604-669-9249 and if we haven't shipped your order we can cancel it. If it has already been shipped then you will need to return it. Please check out our Returns and Exchanges page to find out how.
When Will My Order Arrive?
If the order is placed before Sunday then it will be shipped out Tuesday by Canada Post. The arrival time depends on the shipment method that you choose and your location. Generally speaking, if you live in the lower Mainland, you will usually receive your order in 1 - 3 business days. If you live outside of the lower Mainland in British Columbia 3 - 5 business days. Outside of British Columbia can be anywhere from 5 - 13 business days. You will receive a tracking number from Canada Post so you can also track your package. For orders containing live plants please select Canada Post Xpresspost. It is a little bit more expensive but you don't want your plants to get stuck in a cold warehouse over a weekend...and that can happen when Regular Post is selected.
When Will My Plants Arrive?
If we have everything in stock, your order will be shipped out Tuesday and you should receive it by Thursday. If we need to order out of stock plants from Denmark for you, we will ship the following week. Orders are placed every Monday for arrival to the store the following Monday. It is best to have your order in by Sunday for delivery that week.
Sometimes either Aquariums West or Tropica is out of stock of a particular plant. We will continue to re-order the missing item, suggest substitutions or you can choose to cancel the item altogether.
For orders containing live plants please select Canada Post Xpresspost. It is a little bit more expensive but you don't want your plants to get stuck in a cold warehouse over a long weekend...and that has happened when Regular Post was selected. If the weather is particularly cold with minus temperatures we will hold off shipping until the weather improves.
How Much Does It Cost To Ship A Red Sea Aquarium?
We do personalized quotes for each and every Red Sea Order.
If you would like to arrange your own pickup from the store for a Red Sea Aquarium, then there are no extra shipping charges.
How Long Does It Take To Receive My Red Sea Aquarium?
The wait times vary between 2 - 4 weeks depending whether or not our Red Sea Canadian supplier has it in stock. If they don't have it in stock, the aquarium will be ordered from Texas and then delivered either to Aquariums West or to your home. In that situation it can take up to 6 weeks or more.