At Aquariums West we are taking every precaution to protect our customers and ourselves from the virus that is circulating our world. We remain focused on continuing with the best possible care for all the fish, plants, reptiles and small animals that currently live at Aquariums West. Being designated as an essential service means we will keep our doors open from 12-6 daily so that you can take care of your animals too. Our pets are oblivious to the situation that the world is experiencing, and no one wants to see them suffer. Payment accepted will be by tap only.
UPDATE 05/27/20 WE HAVE MISSED YOU!
Things might look a little different in the store. We have put new procedures in place to make your visit the same great experience you have come to know, while keeping everyone safe. Please wait until it is your turn and a staff member will welcome you into the store. We are currently managing the number of people in the shop (4) to ensure everyone has enough space to feel comfortable. For your safety and ours, we are wearing masks and are recommending that you do too.
We have been fortunate to have received a tropical fish order from Taiwan and we have placed another order from Jakarta which is pending. All the fish and plants listed on the website are current and are updated daily. We are trying our best to be as accurate as possible.
Here are some guidelines:
- 4 Customers in the store will be permitted at one time
- Masks are recommended
- If you do not feel well, please come back when you are better
- Use the hand sanitizer as soon as you enter
- Respect distancing and maintain 2 metres between yourself and others
- Please limit the things you touch to the things you buy
- Keep your visit to no more than 30 minutes
- Have your questions prepared beforehand and be aware that others are waiting to enter the store. This may not be the time for 1,001 questions!
- Exit by elevator, 2 people at one time only.
To make your shopping experience safe we have installed plastic shields around the cash register. We clean and sanitize all touch surfaces such as the door handles, stair hand rails, counters and pin pad several times a day.
If you feel more comfortable shopping from home order by phone or online. We are open 12-6 until further notice. These policies will be tweaked until we get them just right. Patience is required all the way around.